Warranty

30-Day Quality Promise
If your tufting machine has any non-user-caused issues within the first 30 days:

• Step-by-step video support to help you troubleshoot quickly
• Free replacement parts if a component needs to be swapped
• If the issue still can’t be resolved:
  • Free replacement machine, or
  • Full refund

We want you to start tufting with confidence — no stress.

1-Year Limited Warranty
For non-user-caused issues that occur within 12 months of receiving your product:

• Remote support via video or messaging
• Free replacement parts when a repair can be done at home
• Factory repair service available — customer covers shipping costs to the repair facility

Replacements or refunds are not offered during the warranty period unless covered under the 30-day promise.

What’s Covered

• Manufacturing defects
• Internal component failures
• Material or workmanship issues
• Damage caused during shipping
• Other non-user-caused mechanical problems

What’s Not Covered

• Drops, collisions, pressure damage
• Water or liquid exposure
• Incorrect setup or improper usage
• Damage from installing third-party parts
• Normal wear on consumable components (e.g., scissors, blades, needles)

Need Help? We’re Here.
Our support team is ready to troubleshoot, send parts, or walk you through a fix.
WhatsApp: +44 7591 998423
Email: sales@tukloom.com
Response Time: Within 24 hours on business days