FAQ

Absolutely! Every Tuftvibe gun is designed with first-time tufters in mind. It’s powerful yet easy to control — perfect for both beginners learning the basics and artists refining their craft.

Our complete kits include everything you need to start creating: a professional tufting gun, frame, cloth, yarn, and essential accessories. Just plug in, thread up, and start tufting!

We recommend medium-weight acrylic or cotton blend yarns — they glide smoothly and produce a soft, even pile. You can also experiment with different textures to make your rugs more unique!

After each use, unplug it, brush away any leftover fibers, and store it somewhere cool and dry. A quick clean keeps your gun smooth, fast, and ready for your next project.

Double-check that the plug is secure and the power light is on. If it’s still not responding, make sure the safety switch is off “lock” mode. You can also reach out to our support team — we’ll walk you through it step by step.

Yes! We currently ship across the U.S. and to most major international destinations. Shipping times may vary depending on your region.

In-stock orders usually ship within 2–4 business days. You’ll get a tracking email as soon as your package is on the way.

We accept returns for unused items within 30 days of delivery. If something’s not right, we’ll make it right — just contact us and we’ll take care of you.

We sure do! If you’re running a studio, workshop, or creative business, we can set you up with wholesale rates and dedicated support. Just reach out to our team — we love partnering with fellow makers.

That’s exactly what we’re here for. We provide tools, starter kits, and guidance to help creators turn their craft into a business. Whether you’re setting up a small studio or selling custom rugs online, Tukloom grows with you.